Support

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Dogsittr is a business management app for independent dog sitters and pet care professionals. If you have a question, run into a problem, or want to request a feature, we'd love to hear from you.

Frequently asked questions

How do I restore my Premium subscription?

Go to More → Support → Restore Purchases, or tap Restore on the paywall itself. Purchases are tied to your Apple ID, so they carry over to any device signed in with the same Apple ID.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select Dogsittr, and tap Cancel. You'll keep Premium until the end of the current billing period. Deleting the app does not cancel a subscription on its own.

What does Premium actually unlock?

Unlimited clients, and nothing else — the free plan covers up to 5 clients and includes every other feature: bookings, invoices, payment requests, analytics, the tax estimator, calendar import, and AI owner updates.

How do I delete my account?

In the app, go to More → Profile → Delete Account. This permanently removes your account and all associated data — clients, bookings, invoices, and profile. It happens immediately and cannot be undone.

I forgot my password.

On the login screen, tap Forgot Password? and follow the instructions in the email we send you.

Can I import my Rover or Wag calendar?

Yes, optionally. Add your platform's iCal URL and those stays appear alongside your own bookings. Imported bookings are read-only and stay managed on that platform. Dogsittr is not affiliated with Rover or Wag.

Is my data private?

Yes. See our Privacy Policy for exactly what we collect, who it's shared with, and how to remove it.

Still stuck?